Of course. Please reach out your CSM.

Please contact Frida and provide her with all the necessary information. She will be happy to assist you.

SMADE offers subscriptions with a 12-month commitment, renewable, where a tracker is provided for each tracked asset. In this case, the return of a tracker cannot be refunded.

We deliver different alerts for consigned assets than for loaners. Therefore, you will see some new alerts in your analytics dashboard. We recommend you inform your success manager at SMADE when changing the logistic status of a paired asset so that they can guide you through the changes.

S-HUB shows the latest analysis of your data over certain periods of time, depending on your alert thresholds. Your alerts in the dashboards reflect the asset status from the previous day until 9:00 CET today.

SMADE delivers: Daily alerts on your assets behavior and monthly performance summaries. Check your dashboards to closely monitor your fleet and track the daily status changes of each asset. We can also set up scenario-based views tailored to your fleet’s specific segments.

You can directly share the location of a specific asset with another S-HUB user or a non-user using the “Share Asset” boutton on S-HUB.

High-temperature cycle data is counted based on real-time monitoring facilitated by the network connection technology integrated into SMADE trackers. Our trackers have been designed from the ground up taking into account all the constraints of their specific environment, handling temperatures up to 138°C/ 280.4°F and pressures varying from vacuum to 3 bars while remaining perfectly sealed, thanks to advanced design and materials perfected through years of research and testing. Unlike other solutions that can’t withstand the conditions of sterilization, our Hot Trackers endure up to 500 sterilization cycles without risk of failure.

In certain situations, such as being in a low network coverage area, SMADE Location Trackers may fail to transmit data. If transmission fails, our trackers store data in their internal memory to transmit later. Rest assured, no data is lost!

Regarding personal data:
Only the main personal data are collected (first name, last name, title, e-mail address) by SMADE. The data is used to identify you to S-HUB as a user, and to prevent others for accessing the system as you.
This data is only accessible through S-HUB, for authorized users only…
Only SMADE administrators have the right to modify user information.
User personal data is used to send communications from SMADE as specified below:
– Direct messages for daily interaction on specific topics
– Automatic notifications to keep users and the entire organization informed about process follow-up (orders, onboarding, customer service…)
– Solution updates, tips, and information to inform users about solution improvements, enhancements, and changes
– Analytics Newsletter and email alerts.

No private data of users and stakeholders of the organization is used by SMADE for commercial purposes.

Regarding S-HUB data: S-HUB uses valid certificates and encryption standards. All communication is logged and traceable. All tracker location data is secure. Access requires authentication on a platform, and only authorized individuals have access.

Non-personal data:
We collect location and other data from our trackers.

The accuracy of the data provided by SMADE depends on the precision of the technologies available in the field (available network coverage, WiFi/cellular location accuracy), and to the information you have shared with us. If you have any comments, please do not hesitate to contact your Success Manager.

If your tracker is physically damaged, we recommend contacting SMADE’s customer support for assistance.

Our tracker harnesses the power of WiFi and cellular technologies for geolocation, offering enhanced accuracy, especially in indoor environments, compared to traditional GPS and provide location data as well as other types of data (including high temperatures), allowing us to deliver valuable analytics to improve fleet performance.

SMADE trackers are specifically designed for use in medical device applications. Our hot trackers are autoclavable (-20 to 138°C / −4°F to 280.4°F), while our cold trackers are not autoclavable (-20 to 85°C / −4°F to 185°F). Please note that SMADE cannot guarantee the performance or safety of the tracker if used for purposes other than intended. For specific requirements regarding the use of our trackers, please contact Mike.

While your S-HUB account can be delete, this action requires someone with elevated access rights. We recommend reaching out to your Customer Success Manager for assistance.

A paired asset refers to an asset that has been successfully attached to a tracker within the S-HUB platform. Conversely, an unpaired asset signifies that it has been disassociated from a tracker within the S-HUB platform.

If you haven’t received the activation link for your S-HUB account, there’s a possibility that the email address used for registration might be incorrect. Please double-check the email address you provided during the registration process. If the email address is correct and you still haven’t received the activation link, please feel free to contact Lee for further assistance.

SMADE is a collaborative fleet navigation solution that empowers your team to take impactful actions, reaching the right people at the right moment, for enhanced fleet performance.

SMADE is an IoT* technology that offers a range of asset tracking solutions for OEMs. It is the only solution in the MedTech industry that allows OEMs to regain visibility on their fleet’s location and behavior, take informed action, and collaborate effortlessly. SMADE allows tracking of key metrics on surgical trays and instruments, such as the number of autoclave cycles or geolocation, without the need for any human intervention, enabling smoother operations, optimized inventory management, data-driven strategic recommendations, higher Q&R compliance, and overall higher patient safety. *Internet of Things – the interconnection via the internet of computing devices embedded in everyday objects, enabling them to send and receive data.

SMADE trackers are installed into your assets (totes, trays, sterilization containers, instruments, etc.). There, they collect a wide range of data points (location, washing, autoclaving, etc.), and send it to S-HUB, SMADE proprietary analytics platform, autonomously. Finally, S-HUB translates your field data into visual analytics, to empower your decision making and optimize your inventory management.

S-HUB is SMADE proprietary digital platform that receives, analyzes, and reports the field data collected by SMADE trackers. Depending on their SMADE subscription, S-HUB users can log into their S-HUB account to locate their assets on a map, to have a daily update of what happened to their connected assets in the past 24 hours, or to access exhaustive analytics reporting that help them make data-driven decisions.

SMADE has been created to address the challenges faced by OEMs, as described below. Both SMADE hardware (trackers) and software (S-HUB) are proprietary, specifically designed to meet this use case. All our technologies have been developed at SMADE, and we own every aspect of the process.

SMADE HQ is located in Lyon, France.

SMADE solutions are compatible with most markets where OEMs operate. They work in all North-American and European markets, and several other markets around the globe. Contact us for any specific request.

SMADE trackers can collect data in all targeted markets (North-American and European countries namely). SMADE provides a high level of connectivity within targeted markets, which means that data will be transmitted to S-HUB in full autonomy. In case of poor connectivity in a given location, SMADE trackers still collect data and keep it in a backup memory, so all events can be retrieved when connectivity is back. SMADE trackers are designed and optimized to function in harsh environments but external factors such as the local configuration and operator coverage robustness can affect their connectivity to the network hence their battery life.

SMADE Trackers are designed to be simple and easy to use, made possible through a combination of advanced technologies and sophisticated engineering. One critical technological aspect is battery longevity and performance. Batteries are a complex technology, and a number of variables contribute to battery performance and related Trackers performance. The Tracker’s battery uses lithium-metal technology. Compared with other battery technology, lithium-metal batteries last longer, and have a higher power density for more battery lifespan in a lighter package. Tracker’s battery lifespan is the amount of time a battery lasts until the tracker needs to be replaced. Various environmental factors impact directly or indirectly battery lifespan such as temperature variation, network coverage and the number of transmissions set on your tracker. SMADE Trackers’ batteries have been designed to minimize consumption and maximize lifespan,considering its specific use case and environment.

The tracker is designed to withstand 500 sterilization cycles.

Your Success Manager is the sole authority to adjust pings, whether to increase or decrease them. Please contact us directly for assistance.

Relocate the asset to an area with better network coverage. Our team carefully monitors tracker health and activity in the field and will conduct a thorough investigation in case of any suspicious behavior.

Placing a cold tracker in a surgical tray is prohibited as the cold tracker isn’t designed to be integrated into autoclavable assets or withstand autoclave or washing cycles. The design of the cold tracker is perfectly distinguished from the hot tracker by its color (white vs. black) and its marking, allowing for easy identification at first glance whether it is intended for an autoclavable asset or not.

Each position is provided with a specific accuracy, which depends on the asset’s environment (generally, the accuracy is within ±10 meters). This accuracy can vary from a few tens of meters to a few kilometers, depending on the circumstances. The level of accuracy is displayed for each geolocation.

The cold tracker can be fastened using its metal bracket, zip ties, or Velcro tape. Similarly, the hot tracker is intended for use with its metal bracket. It’s crucial to avoid drilling into or altering the structure of the tracker in any way; it should remain intact. (LINK TO INSTALLATION GUIDE)

SMADE Hot Tracker is functional up to 138°C/280.4°F. SMADE Cold Tracker is functional between -20 to 85°C/−4 to 185°F. SMADE Cold Tracker hasn’t been designed for integration into an asset that goes into the autoclave.

The tracker is the property of SMADE and is guaranteed for the duration of the contract, subject to compliance with the conditions of use outlined in the contract. Please refer to the terms and conditions for details.

Attachments are provided with each new subscription or addition of trackers to your plan. For replacement information, please consult the terms and conditions.

In certain situations, SMADE Location Tracker may fail in transmitting data when located in poor connection area. In this case, SMADE Tracker is set to retry transmission later. If this retried transmission fails as well, then SMADE Tracker will switch back to its standard operation mode and attempt to transmit after the defined period of time. No data is lost! If it fails in transmitting, SMADE Tracker records data in its internal memory to transmit it later.

The tracker’s capability to report live data transmissions depends on the number of transmissions configured. If you would like more information or wish to review the number of transmissions, please contact your Success Manager.

The specific time of transmission can not be set on the tracker at this stage. It will connect periodically 2, 3, 4 … times per day to transmit its location based on it initial connection to the network.

S-HUB provides all the information needed to extract all the value the solution from location, to alerts and operationnal KPIs. To consider specific needs OEMs may have we have created an additional offering that allows data export. This offer is an add-on to the WATCH and ACT plans. For further details, please contact your Success Manager.

SMADE prioritizes security, with proprietary trackers communicating securely with S-HUB using valid certificates and encryption standards. All communication is logged and traceable. All tracker location data is secure. Access requires authentication on a platform, and only authorized individuals have access.

Each user accesses only their respective Organization and Workspace after authentication on the platform, ensuring data security and privacy.

In certain situations, SMADE Location Tracker may fail in transmitting data when located in poor connection area (such as staying in a poor cellular signal area). In this case, SMADE Cold Tracker is set to retry transmission later. If this retried transmission fails as well, then SMADE Tracker will switch back to its standard operation mode and attempt to transmit after the defined period of time. No data is lost! If it fails in transmitting, SMADE Tracker records data in its internal memory to transmit it later.

All analytics and alerts can be adjusted. To proceed, please reach out to your Success Managers

The addition of assets can be done whenever you want in S-HUB but is only processed on Mondays in the analytics engine. This ensures that analyses conducted over the week are consistent. Consequently, some assets present in S-HUB may not yet be reflected in your analytics data from day 1.

Yes it is possible to add facilities in your dedicated workspace in order to make your analytics even more specific. To add or modify a facility, please contact your Success Manager

To ensure a sucess with SMADE solutions, we recommend to choose assets to pair with trackers that exhibit the following characteristics: high rotation, high risk of loss, high value. Availability of initial ‘status quo’ data (turn rate, usage rate, sales) By selecting assets with these attributes, you’ll be better positioned to analyze the performance enhancements SMADE brings to your fleet management!

Find all the analytics definitions here

All your settings are accessible in the Analytics dashboard.

If you lose or break a tracker, simply reach out to us to report the incident. We’ll evaluate the situation and provide guidance based on the condition of the tracker.

You can request all these documents directly at the email address frida@smade.io

The TARIC codes for the trackers are 8517620000 (EU) and 8517620090 (US). Customs duties depend on the destination country.

Of course, please refer to tracker IFU for any information related to shipment.

The shipping tracking and delivery date are communicated by the Customer Care Specialist after confirmation of your order.

SMADE will cover the shipping costs if the trackers are deemed defective, as per our replacement policy.

You should start the return process upon receipt of a notification from Mike indicating the trackers to be returned.

Please consult our terms and conditions for further details.

Ideally you will use the original box provided by SMADE. If not available you may use a standard packaging but will need to make sure trackers are isolated from one another. Alternatively you can contact mike@smade.io to request dedicated box from SMADE.

SMADE Trackers do not meet the definition of amedical device according to US & EU regulations.SMADE has assessed the Location Trackers to determine if the product is a medical device in US and/or EU.

SMADE trackers have undergone thorough heat cycles, electric safety, EMC and radio testing and are safe to be used according to their intented destination.

Hot trackers are specifically engineered to detect high-temperature cycles. Removing the tracker would compromise its ability to fulfill this function effectively.

Like any other component (instrument or accessory) added to a sterilisation tray, the tracker may have an impact on cleaning and sterilization validation processes. Although SMADE can provide some guidance, confirming the addition of the tracker does not impact the efficiency of processing remain under the OEM’s responsability.

SMADE trackers have undergone thorough heat cycles, electric safety, EMC, and radio testing.

To create a new user account, please visit SMADE account registration page and fill out the form provided. If you need any help during the process our customer support team is ready to assist you.

Various filters are available for interfaces displaying lists in fleet or activity sections to enhance monitoring efficiency. For more detailed information and to make the most of this feature, please read more.

S-HUB provides precise asset location data, allowing you to quickly find the exact position of an asset with +/- 10 meters accuracy. The Asset Detail View includes:
Sharing asset details feature, direct access to Google Maps for route calculation, latest activity, last known location of the asset, number of high-temperature cycles and the date of the most recent cycle, weekly high-temperature cycle data, date of the last data transmission, date when the asset was created and and a note field to share valuable information with your team. For more detailed information and to make the most of this feature, please read more.

Yes, you can use the field ‘Notes’, this feature not only allows for monitoring purposes but also enables user engagement to enhance the impact of your actions. By coupling your insightful comments with precise observations of your assets’ history and analytics, you can add and share information with your team and closely monitor significant behavior of your assets. For more detailed information and to make the most of this feature, please read more.

The ‘share asset’ feature in the asset details view allows you to send the asset’s location via email, a direct link to asset activity and the possibility to calculate automatically a route on Google Maps without copy/pasting the GPS coordinates. Read more.

If you’re unable to locate an asset on S-HUB, please consider the following: Confirm that your asset is paired, verify the status of the assets and adjust any filters you may have applied, as they remain active throughout your session and might hide certain assets. If you still need assistance, please contact our Customer Care team for support.

New users can be created with approval from the organization and the SMADE team. Additionally, the “Share Asset” feature allows you to share precise asset location details with non-users.

Please contact SMADE Customer Care to adjust your user rights.

First, clear your cookies and attempt to reconnect. If this doesn’t resolve the issue, please contact SMADE Customer Care team.

To reset your password on S-HUB, click on the “I forgot my password” button. We will send you an email with instructions on how to reset it.